IT Assistant 8175

Nombre de la organización


Descripción de la plaza vacante

Terms of Reference

I. Position Information
Position title

Position grade

Duty station

IT Assistant


Tegucigalpa, Honduras

Job family:

Organizational unit:

Position number

Subject to rotation

Information Technology




Reporting directly to National Officer Project
Overall supervision by Resources Management
Managerial responsibility No
Directly reporting staff 0


II. Organizational Context and Scope
The incumbent works under the direct supervision of National officer project in coordination with the Head of Global User Support Panama and the general supervision of the Resource Management officer.

III. Responsibilities and Accountabilities

1.      Provide support with the installation and maintenance of servers, computers, and peripherals in IOM El Salvador. Ensure that the latest approved updates are deployed; including the monitoring of WSUS and antivirus systems

2.      Assist with the monitoring of the WAN and local network equipment (e.g. firewalls, switches, Wi-Fi access points)

3.      Assist with the administration of servers including VMware, Windows Server, Active Directory and Exchange Server.

4.      Serve as first level and frontline for helpdesk technical support requests, interacting with local users to provide assistance and troubleshooting.

5.      Assist with system upgrades and IT infrastructure changes securing compliance to ITC Standards and in close coordination with ITC Central Teams in Panama, Manila or Geneva.

6.      Provide the necessary support and maintenance of corporate information systems

7.      Provide induction, guidance and training on IOM systems, devices and network usage to end-users to ensure productive use of existing and new systems

8.      Help to maintain an IT inventory of active and retired equipment, including regular updates to the technical documentation of IT network

9.      Attend daily monitoring and adequate completion of servers’ backup

10.    Perform other related functions as required


IV. Competencies

The incumbent is expected to demonstrate the following technical and behavioural competencies

􀂃 Accepts and gives constructive criticism

􀂃 Follows all relevant procedures, processes, and policies

􀂃 Meets deadline, cost, and quality requirements for outputs

􀂃 Monitors own work to correct errors

􀂃 Takes responsibility for meeting commitments and for any shortcomings

Client Orientation

􀂃 Identifies the immediate and peripheral clients of own work

􀂃 Establishes and maintains effective working relationships with clients

􀂃 Identifies and monitors changes in the needs of clients, including donors,

governments, and project beneficiaries

Continuous Learning

􀂃 Contributes to colleagues’ learning

􀂃 Demonstrates interest in improving relevant skills

􀂃 Demonstrates interest in acquiring skills relevant to other functional areas

􀂃 Keeps abreast of developments in own professional area


􀂃 Actively shares relevant information

􀂃 Clearly communicates, and listens to feedback on, changing priorities and


􀂃 Writes clearly and effectively, adapting wording and style to the intended


􀂃 Listens effectively and communicates clearly, adapting delivery to the


Creativity and Initiative

􀂃 Proactively develops new ways to resolve problems

Leadership and Negotiation

􀂃 Convinces others to share resources

􀂃 Presents goals as shared interests

Performance Management

􀂃 Provides constructive feedback to colleagues

􀂃 Provides fair, accurate, timely, and constructive staff evaluations

􀂃 Uses staff evaluations appropriately in recruitment and other relevant HR


Planning and Organizing

􀂃 Sets clear and achievable goals consistent with agreed priorities for self

and others

􀂃 Identifies priority activities and assignments for self and others

􀂃 Organizes and documents work to allow for planned and unplanned


􀂃 Identifies risks and makes contingency plans


􀂃 Masters subject matter related to responsibilities

􀂃 Identifies issues, opportunities, and risks central to responsibilities

􀂃 Incorporates gender-related needs, perspectives, and concerns, and

promotes equal gender participation

􀂃 Persistent, calm, and polite in the face of challenges and stress

􀂃 Treats all colleagues with respect and dignity

􀂃 Works effectively with people from different cultures by adapting to

relevant cultural contexts

􀂃 Knowledgeable about and promotes IOM core mandate and migration



􀂃 Actively contributes to an effective, collegial, and agreeable team


􀂃 Contributes to, and follows team objectives

􀂃 Gives credit where credit is due

􀂃 Seeks input and feedback from others

􀂃 Delegates tasks and responsibilities as appropriate

􀂃 Actively supports and implements final group decisions

􀂃 Takes joint responsibility for team’s work

Technological Awareness

􀂃 Learns about developments in available technology

􀂃 Proactively identifies and advocates for cost-efficient technology solutions

􀂃 Understands applicability and limitation of technology and seeks to apply

it to appropriate work

  • Correctly applies knowledge of specialized IT disciplines.

V. Education and Experience

  • University Degree in Computer Science, Telecommunication, Electronic Engineering or equivalent experience
  • Microsoft Certification (MCITP or above) in Windows Server and/or Active Directory.  Other industry certifications such as CCNA, VCP or ITIL are a distinct advantage
  • A minimum of four years of relevant experience in Windows Server system administration and LAN/WAN networking environment
  • Extensive experience in direct user technical support and computer, network and communication equipment troubleshooting
VI. Languages
  • Spanish
  • English


Como aplicar a la plaza vacante

Interesados enviar su CV mas carta de intención al correo a mas tardar el 11 de junio de 2018.

  • ¡Esta oferta esta caducada!
Compartir esta oferta
  • Dirección Francisco Morazán


Somos una organización que fomenta el desarrollo sostenible en Honduras, mediante el uso de las Tecnologías de Información y Comunicación (TIC) y la desarrollo de proyectos para facilitar la investigación, gestión, concertación e intercambio de información y conocimientos; la difusión, sensibilización y promoción del cambio social; y el fortalecimiento de capacidades institucionales y comunitarias para impulsar el desarrollo del país.


Colonia Las Colinas, Bloque RR, Casa 2016, Boulevard Francia, Tegucigalpa, Honduras.
Teléfono: (504) 2235-4141
Fax: (504) 2235-5721