Announcement Number: TEGUCIGALPA-2025-01

Hiring Agency: Embassy Tegucigalpa

Position Title: American Citizen Services (ACS) Assistant - Open to all interested candidates/All sources 

Open Period: 01/14/2025 - 01/28/2025

Vacancy Time Zone: GMT-6

Series/Grade: LE - 1420 8

Salary:  HNL L413,660/Per Year

Work Schedule: Full-time - 40 hours per week.

Promotion Potential: LE-8

1 Vacancy in Tegucigalpa, HO

Telework Eligible: No

For More Info: [email protected]

Overview

Hiring Path: Open to the public

Who May Apply/Clarification from the Agency: This position is open to: All Interested Applicants / All Sources

 

Security Clearance Required: Public Trust - Background Investigation

Appointment Type: Permanent

Appointment Type Details: Indefinite subject to successful completion of probationary period.

We encourage you to review the Eight (8) Qualities of Overseas Employees before you apply.  

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Summary: 

The U.S. Mission in Tegucigalpa, Honduras is seeking eligible and qualified applicants for American Citizen Services (ACS) Assistant position in the Consular Section.

Supervisory Position: No

Relocation Expenses Reimbursed: No

Travel Required: Not Required

Duties

The American Citizen Services (ACS) Assistant provides both passport, citizenship, and special consular services for U.S. citizens in Post’s consular district. Serves as one of the primary points of contact for U.S. citizens in the consular district and maintains a network of public and private sector contacts who may be able to assist U.S. citizens.  Communicates directly with citizenship applicants and U.S. citizens in distress and assists in the preparation of emergency messaging and website updates.  Works with the ACS Chief, consular officers and other Post staff on crisis preparedness and response.  Performs administrative duties and supports other consular section units as required. 

Major Duties:

The American Citizen Services (ACS) Assistant manages the provision of passport and citizenship services for the Consular Section’s ACS Unit. Performs intake of U.S. passport, Consular Report of Birth Abroad, and Loss of Nationality applications, as well as notarial requests. Ensures the requisite applications are complete and that necessary supporting documents and evidence are submitted strict accordance of the Foreign Affairs Manual (FAM), the Code of Federal Regulations (CFR), and the Immigration and Nationality Act (INA). 

The job holder ensures filing and record keeping is consistent with regulations and standard operating procedures.  Develops and updates information sheets, instructions, letters, and documents, subject to Consular Officer clearance. 

The job holder provides assistance to U.S. citizens in distress.  This includes, but is not limited to, assisting victims of crime and destitute U.S. citizens, participating in welfare and whereabouts visits, and supporting hospital and prison visits.  The job holder liaises with local hospitals, hotels, airports, prisons, guest houses, restaurants, shelters, travel agencies, airlines, and other local contacts to provide appropriate assistance. Builds and maintains a network of external contacts at these and other institutions who can assist U.S. citizens in distress, The job holder prepares legal documents for consular notarial services.

Drafts templates and respond to inquiries regarding U.S. nationality issues and policies, including loss of nationality.  The job holder drafts individual responses to the full range of public and Congressional inquiries regarding passports and citizenship as well as special consular services. Communicates changes in policy guidance and new procedures to both internal and external contacts.

The job holder helps plan and coordinate ACS outreach within the consular district, including outreach involving travel.  

The job holder is responsible and accountable for proper handling of controlled items and information, including managing and safeguarding personally identifiable information of U.S. citizens daily

Note: "This position description in no way states or implies that these are the only duties to be performed by incumbent. Incumbent will be required to perform other duties as assigned by the agency."

Qualifications and Evaluations

Requirements: All selected candidates must be able to obtain and hold a:

• Security certificate

All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.  

Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Education Requirements:

Completion of two years of college or university studies is required.

Evaluations:

• You will be evaluated against the qualifications and requirements in this vacancy announcement.
• You may be asked to complete a pre-employment language or skills test.
• You must complete the application form and provide the required documents.
• Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed.  If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:

Experience: Minimum two years of administrative work, case management, or customer service work experience. 

Language: 

English: Fluent; speaking/reading/writing, may include the ability to translate.

Spanish: Fluent; speaking/reading/writing, may include the ability to translate.

Job Knowledge: 

Knowledge of local cultural, social, and legal environment

Skills And Abilities: 

 Knowledge and skills of MS Word, Outlook, Excel, and Power Point are required.  Must be able to act independently and exercise sound judgment at all times. Initiative, common sense, and tact are required to meet unexpected and unique situations.  Discretion is required to uphold privacy rights of U.S. citizen customers.  Must be able to maintain working relationships with local officials; this includes representing Post with high-level contacts.  Must be able to work professionally and productively with contacts and customers from all backgrounds.

The U.S. Mission offers a competitive compensation and benefits package for local employees.

1. Private Health and Life insurance.
2. U.S. and Honduran holidays (20 per year approximately)
3. 14 days of vacation per year starting out. Increases progressively.
4. Performance-based reward every year.
5. Affiliation to a USD Retirement Fund.
6. Thirteenth- and Fourteenth-Month Bonus
7. Vacation Bonus
8. Payments on a biweekly basis. (26 pay periods a year)
9. If applicable, opportunities to travel abroad for training, and more.