Description

At Peak Support, we are passionate about delivering exceptional service to our customers and clients. As a rapidly growing services provider, we offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. Our commitment to providing outstanding customer experiences and supporting our clients as they grow, and scale is at the heart of everything we do.

Apply:  https://recruiting.paylocity.com/Recruiting/Jobs/Apply/2647332

Our mission is to empower our team to innovate and deliver beyond expectations. We are looking for a Team Leader who embodies Peak Support's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you.

We offer:

• Competitive compensation and excellent benefits.
• Comprehensive training and development programs.
• A fun, inclusive workplace culture.
• Opportunities for personal and professional growth.

Ready to take the next step in your career?

We’re looking for individuals who:

• Are proficient in both verbal and written English, demonstrating strong communication abilities.
• Possess a robust background in performance management, showcasing the ability to drive results effectively.
• Are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts.
• Demonstrate exceptional coaching skills to empower and develop team members effectively.
• Can maintain composure and delivering results under high-pressure situations.
• Have a proven track record of achieving targets and enhancing agent performance.
• Show commitment to providing outstanding service and prioritizing customer satisfaction.
• Possess keen analytical skills with meticulous attention to detail.
• Exhibit strong decision-making and problem-solving abilities.
• Are familiar with call center tools and processes, demonstrating a sound understanding.

Preferred, but not required:

• 2 years' experience as a Team Leader in the BPO industry.
• Strong background supporting a retail or e-commerce customer service account.