WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Are you interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organization investing in its people?

If so, an exciting & fulfilling career awaits you!!! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.

ABOUT WFP

The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

TITULO DEL PUESTO: Auxiliar de apoyo operativo "Mecanismos de Respuesta ante Denuncias"

TIPO DE CONTRATO: Contrato de Servicios (SC L4)

UNIDAD/DIVISION: Programas - RAM

ESTACION DE TRABAJO (Ciudad/País): Tegucigalpa, Honduras

DURACION: 12 meses

ANTECEDENTES Y PROPOSITO DE LA ASIGNACION:

Llevar a término procesos de apoyo operativo estándar en relación con la esfera profesional específica, con el fin de facilitar la prestación eficaz de servicios.

El candidato deberá operar la línea de denuncias propiedad del PMA, y deberá registrar y darle seguimiento a cada una de las reclamaciones recibidas hasta ser cerradas. Este nivel, el trabajo se lleva a cabo con supervisión mínima. Los titulares deben realizar un trabajo organizado y preciso, encargándose de actividades específicas de apoyo operativo. Cabe también la posibilidad de que proporcionen orientación sobre prácticas estándar a funcionarios menos experimentados en su esfera de actividad.

RESPONSABILIDADES: 1. Operar la línea de denuncias del PMA en todo momento la línea deberá estar disponible para recibir reclamaciones. 2. Generar una base de datos semanales de las reclamaciones recibidas con su respectivo log de información y estado de la denuncia. 3. Deberá organizar, asignar y darle seguimiento a la denuncia recibida con el punto focal determinado por el comité con el líder para la resolución de las reclamaciones. 4. Asegurar comunicar las resoluciones a todos los interesados y a los denunciantes en caso de aplicar por temas de confidencialidad.

PRODUCTOS AL FINAL DEL CONTRATO: Base de datos de reclamaciones al día. SOP del mecanismo de quejas establecido.

CALIFICACIONES Y EXPERIENCIA REQUERIDA:

Educación:

Finalización del ciclo de educación secundaria.

Experiencia:

Cuatro años como mínimo de experiencia profesional con responsabilidades cada vez mayores en la esfera operativa correspondiente, y experiencia en tareas administrativas de carácter general.

Conocimientos y Habilidades:

• Competencia en el empleo de equipo de oficina y paquetes informáticos, como Microsoft Word.

• Conocimiento de las tareas y métodos de trabajo cotidianos con el fin de finalizar los procesos con supervisión mínima.

• Tacto y cortesía para intercambiar información con una gran variedad de personas.

•  Capacidad para detectar discrepancias de datos y resolver los problemas que requieren atención.

•   Capacidad para ofrecer orientación o capacitación básica en la línea de denuncias de la oficina de país.

Idiomas:

Fluidez en Español hablado y escrito.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

 REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at [email protected]. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

 The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

 REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at [email protected] in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.