About the Organization

One World Surgery (OWS) is a nonprofit organization with the vision of a world committed to safe, timely and accessible surgical care. Our mission is to ignite the spirit of service and transform lives by providing access to high-quality surgical care globally. OWS funds and operates the world-class Holy Family Surgery Center in Honduras and construction for a second site in the Dominican Republic is nearing completion. Our nonprofit is dedicated to helping thousands of underserved patients receive surgical and primary care and helping hundreds of physicians, nurses and others contribute to making a positive impact in global health. With the support of more than 100 global teammates, One World Surgery hosted over 50 medical missions and over 1,500 volunteers in Honduras and the Dominican Republic in 2024.

One World Surgery has a strong mission-oriented and values-based culture with passionate and highly engaged teammates across the Dominican Republic, Honduras, and the United States. We embody the spirit of service and seek to learn and continuously improve in order to expand our impact on patients, volunteers, and communities. We foster supportive working environments where teammates can utilize their skills and grow professionally. We regularly connect as a global team to celebrate personal and organizational milestones.

Position Summary:

One World Surgery’s Holy Family Surgery Center (HFSC) in Honduras is located on the 2,000-acre ranch of the children's home Nuestros Pequeños Hermanos (NPH). A Honduran team provides consults and surgeries at the facility year-round. The center also hosts medical mission trips during which teams of volunteers (generally from the U.S.) perform consults and surgeries in additional specialties. HFSC hosts an average of 2 medical mission teams each month, with up to 60 volunteers per team.

The Hospitality Assistant collaborates with One World Surgery’s hospitality team and serves as the hospitality contact for visitors during shifts at the Moscati Center. The Moscati Center, a conference center located on the property, provides accommodation for the medical mission teams and serves as an event venue for educational programming. The Hospitality Assistant plays a crucial role in ensuring an impactful experience for all visitors by creating a warm, inviting, and safe atmosphere in the Moscati Center.

Key Responsibilities

Hospitality

• Create a warm and welcoming atmosphere at the Moscati Center, ensuring a positive and impactful experience for all visitors (volunteers)
• Conduct guided tours of the Moscati Center and NPH property, and orient visitors on services and policies.
• Respond to visitors' questions and requests and remind them of policies.
• Inform volunteers and visitors about the schedule and any changes and any other important information through verbal and written announcements.
• Engage with visitors throughout their stay to enhance their experience and deepen their relationship with OWS.

Logistics

• Coordinate the entry and exit of volunteers at the airport.
• Lead hospitality and surgical center orientations (presentations)
• Serve as the point of contact for the hospitality team and resolve any hospitality-related issues during shifts, including speaker cancellations, transportation issues, room assignments, overnight staff accommodation, schedule changes, overnight maintenance issues, emergencies, etc.

Visit and Event Coordination

• Collaborate with speakers and partners to develop presentations and activities that ignite the spirit of service and strengthen volunteers' connection to OWS.
• Lead medical missions’ dinners and evening programs, including dinner preparation and cleanup, speaker presentations, announcements, and general volunteer registration.

Required Qualifications

• Passionate about the missions of One World Surgery and Nuestros Pequeños Hermanos
• At least 1 year of administrative experience and coordination or logistics experience
• Full professional fluency in English and Spanish (oral and written)
• Outstanding communication and interpersonal skills
• Ability to work collaboratively in a team, but can also take initiative and work independently
• Ability to manage stressful situations and quickly and creatively solve problems
• Flexibility and a positive attitude
• Excellent organizational and time management skills with the ability to manage multiple tasks at once
• Meticulous attention to detail
• Previous experience interacting with North Americans or native English speakers
• Outgoing, high-energy, friendly, and charismatic personality
• Strong public speaking skills and previous experience speaking in front of groups
• Strong technology skills and ability to learn new technologies quickly; comfortable using email, video conferencing, and Word, Excel (including formulas), PowerPoint, and databases

Preferred Qualifications

• University degree in relevant field (i.e. hospitality, tourism, English)
   

Location: One World Surgery’s facilities are located on the property of Nuestros Pequeños Hermanos in La Venta Nueva, approximately 45 minutes from Tegucigalpa.

Status: This is a professional service contract position that includes nights and weekends and requires staying overnight in the Moscati Center during overnight shifts.