POST DESCRIPTION

Position Information

Organizational Context and Scope 

Under the overall supervision of the Chief of Mission in Honduras and direct supervision of the CVAC Team Leader; and, in collaboration with relevant units at HQ and the Administrative Centres, the Human Resources Officer will be responsible and accountable for managing the resourses management functions in Sub-Office Tegucigalpa.

Responsibilities and Accountabilities

1. Provide excellent customer service to applicants as part of the contractual requirements by complying with the IRCC Statement of Work and its respective service standards.

2. Support the delivery of information to clients due to the importance of providing the most accurate and up-to-date information possible, informing clients of any changes in visa requirements or application procedures.

3. Capture applicant data accurately and maintain a high level of expertise when using the software platform provided for CANVAC.

4. Immediately inform management of any issues related to their daily work so that they can promptly address any necessary issues and regularly provide suggestions on how to improve service effectiveness.

5. Positively accept constructive feedback for the sake of thorough understanding of the processes, following established instructions, procedures, and policies.

6. Submit daily, weekly, and monthly reports in compliance with established policies following the guidelines provided by IRCC, GVA, and VFS.

Required Qualifications and Experience

EDUCATION

- High school graduate.

- College or university degree will be considered an advantage.

EXPERIENCE

Minimum 2 years of relevant professional experience, preferably in customer service and immigration processes.

SKILLS

- Good knowledge of standard office information technology tools and systems.

- Demonstrated ability to maintain confidentiality and accuracy when performing duties;

- Excellent computer skills, specifically with MS Office.

- Good interpersonal and communication skills;

- Ability to work in a team and under pressure.

- Ability to multitask.

Languages

REQUIRED: For this position, fluency in Spanish and English are required (oral and written).

DESIRABLE: French

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES - All IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
  
   

CORE COMPETENCIES - Behavioural indicators –  Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

   

  COMO APLICAR: Candidatos interesados enviar su CV (máximo 2 páginas y en inglés) y Carta de Interés al correo [email protected] con el código de la pasantía (INT 006 2025) en el asunto del correo a más tardar el 18 de agosto de 2025.