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Project Assistant, Case Management, File Integrity – IOM (Plazo Extendido)

Resumen del empleo

POST DESCRIPTION

I. Position Information

Position title: Project Assistant, Case Management, File Integrity

Position grade: G.4

Duty station: Tegucigalpa, Honduras

Position number: VN 013 2022

Job family: Operations

Is this a Regional, HQ, MAC, PAC, Liaison Office or Country Office based position?: Country Office

Reports directly to: Project Administrator, Case Management, RSC LA

Number of Direct Reports: 0

 

II. Organizational Context and Scope

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to 85,000 or more refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. Some 1200 multi-disciplinary staff members work in support of the USRAP which has an annual budget in the range of USD 200 million. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Context:

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for refugee resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for LA. RSC LA manages US resettlement activities in Latin American countries and the Caribbean. RSC LA prepares refugee applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arriving refugees to resettlement agencies in the US and offers Cultural Orientation (CO) training to refugees departing for the US.

Under the general supervision of the Project Officer, Case Management, RSC LA, the direct supervision of the Project Administrator, Case Management, RSC LA, and with monitoring and guidance from the Project Focal Point, Case Management, RSC LA, the Project Assistant is responsible for undertaking case management activities, with the following duties and responsibilities:

III. Responsibilities and Accountabilities

1.Undertake case management activities in an assigned area or areas, such as file integrity, program access, prescreening, field team, adjudications support, scheduling or pre-departure services.

  • Assist in the efficient and effective management of refugee case files and medical records, including, if assigned, undertaking such duties as creating new case files, distributing case files, filing returned files, keeping accurate and comprehensive track of files through the file tracking system, scanning files and transforming case files into travel packets.
  • Undertake refugee formfill interviews for the purposes of recording biographical information, including, if assigned, accurately completing necessary forms, correctly entering data into the Worldwide Refugee Admissions Program System (WRAPS) and other databases, scanning, photocopying, attaching and filing documents, translating basic documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).
  • Assist with the organization and/or scheduling of refugee appointments, including, if assigned, running ad hoc reports, entering data into schedules in WRAPS or another database, updating schedules, issuing notifications, visiting applicants in camps and other locations to relay appointment information, and/or assisting with circuit ride logistics.
  • Assist with the adjudication of refugee case files by providing, if assigned, interpretation during interviews, data entry services, logistical support and assisting with the notification of results to refugee applicants as needed.
  • Update WRAPS with biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, activate processes such as program access verification, security checks or assurances as required.
  • Undertake quality assurance checks of refugee files and case data in WRAPS as directed by Case Management team members or supervisors.
  • Provide regular reports on work being accomplished to the Project Focal Point, Case Management, and/or supervisors and team members.
  • Undertake duty travel as needed to participate in meetings or training.
  • Demonstrate a solid understanding of the USRAP, SOPs and WRAPS, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues.
  • Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Focal Point or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
  • Perform such other duties as may be assigned.

 

IV. Required Qualifications and Experience

Education

  • Completed secondary education required.

Experience

  • Four years of working experience with secondary education; two years of working experience with Bachelor’s degree

SKILLS

  • Thorough knowledge of English
  • Attention to detail and ability to organize
  • Excellent computer skills – Word, Excel and Internet
  • Strong interpersonal and communication skills
  • Ability to work under pressure with minimum supervision.

 

V. Languages

Required: Thorough knowledge of English and Spanish.

 

VI. Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

HOW TO APPLY:

  • Interested internal candidates are invited to submit their applications by completing and sending the Internal Application Form, a letter of interest, and a CV to the following e-mail address: [email protected] by July 14th,2022 at the latest, referring to this advertisement. Personal History Form optional.
  • External Candidates that comply with the role will need to send the Resume and a letter of interest to [email protected] by July 14th,2022 at the latest, referring to this advertisement.

IMPORTANT:

  • The motivation/cover letter should be a maximum of 1 page long and in English. It should state the position you are applying for (VN 013 2022) .
  • The CV should be a maximum of 2 pages long and in English.

 

KEEP IN MIND:

  • Only the applications that comply with the required role will be taken into consideration.
  • Those applications received after the due date or the ones that don’t include the name of the position (VN 013 2022) as the subject, will not be considered.
  • This vacancy is open for local staff with legal permit to work in the Country.
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