Position Information
Position Title: Project Project Focal Point, Communications
Position Grade: G5
Duty Station: Tegucigalpa, Honduras
Position Number: VN 012 2024
Job Family: Operations
Organizational Unit: US Refugee Admissions Program, RSC
Is this a Regional, HQ, MAC, PAC, Liaison Office, or a Country Office based position? Country Office
Position rated on
Reports directly to: Project Coordinator, Honduras
Number of Direct Reports: 0
SECTION 2
Organizational Context and Scope
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Mobility Pathways and Inclusion, specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.
Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing assistance for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US.
Under the overall supervision of the Senior Project Coordinator, Remote Sites and direct supervision of the Project Coordinator, Honduras, the successful candidate will be based in Tegucialpa, Honduras and will have the following duties and responsibilities:
SECTION 3
Responsibilities and Accountabilities
1. Undertake communications activities in an assigned area or areas related to case consultation, the information center and/or public affairs and, as required, guide and assist in monitoring teams of Project Clerks and Project Assistants in organizing and completing communications activities in an assigned area.
2. Efficiently and effectively undertake case consultation assistance for individuals who appear in-person at RSC LA, providing efficient, effective, accurate, clear and courteous information to individuals during case consultation, and training all Project Clerks and Project Assistants involved in case consultation to provide such information.
3. Provide information to individuals through the RSC LA information center, ensuring that all communication undertaken by phone, email, through website(s) and other technological means and, if relevant, in person, is efficient, effective, accurate, clear and courteous. Verify the information provided by the RSC LA information center is up to date, relevant and accessible to all persons, including to at-risk individuals, and that the staff members providing the information are adequately trained.
4. In coordination with supervisors, assist with activities related to public affairs, including, as assigned, developing, designing, producing and distributing materials for individuals served by RSC LA, RSC management, IOM, partners and donors, including print, audio, visual and online materials.
5. Verify START is updated as needed with communications-related content and assist supervisors in overseeing communications-related processes being carried out within and between units, including by email and phone.
6. Utilizing reports and other oversight mechanisms, conduct regular QC of communications-related data in START and other communications tools such as email systems to verify the accuracy and clarity of information shared with individuals as well as the RSC’s compliance with all USRAP and RSC SOPs. Proactively bring to the attention of supervisors communications-related backlogs or other issues.
7. In coordination with supervisors, liaise as needed with other teams and units in RSC LA and other RSCs. Provide regular reports on the work being accomplished within the team to supervisors and team members.
8. Train other communications team members as needed to efficiently and effectively manage communications activities, update START and other databases accurately and to assist in monitoring communications team members and activities.
9. Undertake duty travel as needed to participate in communications-related activities, for meetings and for training.
10. Demonstrate an in-depth understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with applicants and colleagues.
11. Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
12. Perform such other duties as may be assigned.
SECTION 4
Required Qualifications and Experience
EDUCATION
- Completed secondary education required
EXPERIENCE
- Five years working experience with secondary education; three years of working experience with Bachelor’s degree
- Thorough knowledge of English
- Ability to use own initiative and work under pressure with minimum supervision
SKILLS
- Excellent computer skills – Word, Excel and Internet
- Strong interpersonal and communication skills
- Attention to detail and ability to organize
- Self-motivation and objective driven
SECTION 5
Languages
REQUIRED
IOM’s official languages are English, French, and Spanish, all staff members are required to be fluent in one of the three languages.
DESIRABLE
Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.
SECTION 6
Competencies
The incumbent is expected to demonstrate the following values and competencies:
VALUES - All IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
CORE COMPETENCIES - Behavioral indicators – Choose a level.
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
MANAGERIAL COMPETENCIES - Behavioral indicators – Choose a level.
Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Humility: Leads with humility and shows openness to acknowledging own shortcomings.
HOW TO APPLY:
- Interested internal candidates are invited to submit their applications by completing and sending a letter of interest and a CVin english to the following e-mail address: [email protected] by July 31st, 2024 at the latest, with vacancy code VN 012 2024 on email subject.
- External Candidates that comply with the role will need to send the Resume and a letter of interest in english to [email protected] by July 31st, 2024 at the latest, with vacany code VN 012 2024 on email subject.
IMPORTANT:
- The motivation/cover letter should be a maximum of 1 page long. It should state the position you are applying for (VN 012 2024).
- The CV should be a maximum of 2 pages long and in english.
KEEP IN MIND:
- Only the applications that comply with the required role will be taken into consideration.
- Those applications received after the due date or the ones that don’t include the name of the position (VN 012 2024) as the subject, will not be considered.
- This vacancy is open for local staff with legal permit to work in the Country.