U.S. Department of State
U.S. Mission Tegucigalpa
Announcement No: TGG-2019-30
Position Title: Telephone Operator
Opening Period: May 8, 2019 – May 23, 2019
Series/Grade: LE 605 – 4, FS 605 – AA
Salary: LE-4 L. 148,036 (annual salary)
FS-AA $ 26,233 (annual salary)
For More Info: Human Resources Office
Mailing Address: Send to American Embassy, Human Resources Office, Room 335, and P.O. Box 3453, Tegucigalpa, Honduras.
E-mail Address: Send to firstname.lastname@example.org
Who May Apply: All Interested Applicants / All Sources
For USEFM – FS is AA. Actual FS salary determined by Washington D.C.
Required: Local Security Certification or Public Trust
Appointment: Indefinite subject to successful completion of probationary period.
Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees https://careers.state.gov/wp-content/uploads/2018/02/Eight-Qualities-of-Overseas-Employees.pdf before you apply.
Summary: The U.S. Mission in Tegucigalpa is seeking eligible and qualified applicants for the position of Telephone Operator in the Information Resources Management Office.
The work schedule for this position is:
• Full Time (40 hours per week)
** Applications must include all required documentation below.
Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position: No
Duties: The incumbent provides receptionist and telephone operator services to all agencies within the Embassy and USAID locations. Receives and routes incoming calls to the requested or appropriate individual or office. Serves as translator/intermediary for Embassy personnel requiring assistance or service from local vendors. Provides translation to non-English speaking callers. Assists callers with basic Consular inquiries or forwards calls to appropriate personnel for assistance. Clerical and administrative functions (updating phone directory, telephone bill reports. Coordinates AT&T conference calls for sections throughout the Mission.
QUALIFICATIONS AND EVALUATIONS
Education: Completion of secondary school is required.
Experience: At least one and a half years of clerical experience is required.
Language: Level III (Good Working Knowledge) Speaking/Reading/Writing of English is required. Level III (Good Working Knowledge) Speaking/Reading/Writing of Spanish is required. (These will be tested)
Skills and Abilities: Considerable tact, skill, and diplomacy are required in dealing with the public. Typing and Computer skills are required. Must have ability to handle emergency situations professionally. (These will be tested)
Qualifications: All applicants under consideration will be required to pass medical and security certifications/clearances.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Benefits: Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Tegucigalpa may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*
(2) AEFM / USEFM
(3) FS on LWOP and CS with reemployment rights **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date, and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link: https://careers.state.gov/wp-content/uploads/2018/04/VA-Definitions-and-Additional-Employment-Considerations.pdf
How to Apply: All candidates must be able to obtain and hold a Local Security Certification or Public Trust clearance. Applicants must submit a Universal Application for Employment (DS-174) which is available on HR/OE Intranet Site and the Mission internet site.
To apply for this position, applicants should electronically submit all documents listed below:
For more information on how to apply, visit the Mission internet site: https://hn.usembassy.gov/embassy/jobs/
Required Documents: Please provide the required documentation listed below with your application:
• Copy of Orders/Assignment Notification (or equivalent if applicable)
• Residency and/or Work Permit (if applicable)
• Passport copy (if applicable)
• High school degree
• Proof of citizenship
• For hiring preference candidates, language scores (if available)
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)
****Applicants must include all of the required documentation listed above. Incomplete application packages will not be considered.
What to Expect Next: Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via telephone or email.
For further information: the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by sending an email to email@example.com.
Thank you for your application and your interest in working at the U.S. Mission in Tegucigalpa.